Refund Policy

If a file is faulty, incomplete, or not the title you ordered, we will replace it or refund it in full. If you have not downloaded the file and change your mind, write to us within 14 days and we will refund the purchase.

Because digital files are delivered instantly and cannot be returned, refunds are not available once a file has been downloaded, except where the file is faulty or not as described.

Open the contact page and include your order number, the title, and a short explanation. We reply within two working days. Approved refunds return to the original payment method through Stripe, usually within five to ten working days depending on your bank.

We will always fix a file problem first: send us a description and we will either replace the download immediately or refund you. When a refund is issued for a paid title, access to that file is withdrawn from the library.

If you are charged twice for the same title, tell us and we will refund the duplicate in full. If you purchased with a different email address by mistake, we can move the purchase into your account instead.

Nothing in this policy affects rights you have under consumer law that cannot be excluded, including the right to a remedy where a digital product is not as described or is not of satisfactory quality.